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OSRAM Guarantee information

Have a look at our guarantee conditions.

More information

Guarantee process for headlights

With OSRAM LEDriving XENARC the exchange of the halogen headlights with a headlight, equipped with LED daytime running light, OSRAM xenon and signal lamps, is easily possible. Customize your Golf VI with a new, stylish look and whiter light in comparison to halogen lamps – completely ECE approved.

Here's how the guarantee works:

LEDriving XENARC headlights that fails to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective headlight in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.

Get more information on the guarantee here.

Guarantee process for LED assemblies

Whether fog lights or daytime running lights - OSRAM offers many LED assemblies according to suit your taste and price range. LEDs are suitable for exterior lighting, as they are durable and vibration-resistant. Furthermore, they are very efficient and achieve a high brightness with low power consumption. Here's how the guaranteee for LED assemblies works

Here's how the guarantee works

The LED daytime running lights and LED fog lights or brackets that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.

. Get more information on the guarantee here.

Guarantee process for LED accessories

While driving in the car or truck or taking a bicycle tour, the LED accessories familiy by OSRAM offers mobile, energy efficient, and stylish lighing for your ride. You aslo can develop a totally unique interior illumination with OSRAM ambient products equipped with modern LED technology.

Here's how the guarantee works

The LED accessories and LED ambient interior lighting products that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.

. Get more information on the guarantee here.

Guarantee process for LED retrofit lamps

OSRAM offers modern LED retrofit products for interior vehicle lighting. With completely new light effect, up to 80% less energy consumption, and whith up to five-year guarantee.

Here's how the guarantee works

The LED retrofit interior lamps and accessories that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.

. Get more information on the guarantee here.

Unique guarantee for ULTRA LIFE headlight lamps

The ULTRA LIFE product families come with rock-solid guarentees for non-commercial usage. ULTRA LIFE halogen lamps convince with three years guarantee, plus an additional fourth year with online registration. XENARC ULTRA LIFE lamps provide a unique 10-years guarantee for end consumers with online registration.Warranty claim for ULTRA LIFE halogen headlamps without online registration

Please check the link below for the detailed guarntee conditions

If you did not register your Halogen ULTRA LIFE lamps online, use the step by step instructions to claim warrangy within three years after puchase. The instroction can be found on the linke below

. Get more information on the guarantee here.

Guarantee process for XENARC ORIGINAL headlight lamps

Xenon lamps provide brighter light, a wider visibility and save both the driver's time and money in replacement and maintenance. For end-consumers OSRAM offers a four year warranty for XENARC ORIGINAL lamps. OEM products are excluded from the guarantee scheme.

Here's how the guarantee works

OSRAM XENARC ORIGINAL headlamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to replacement bulbs that were purchased on the retail market and only to countries with customer service addresses listed in the list of countries.

To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.

. Get more information on the guarantee here.

Guarantee process for Automotive Care and Equipment products

Wether at home or on the move: OSRAM offers versatile products to simplify the care, maintenance and equipment of your car for you. Easy to handle and to use, these products are the ideal companion on the road. Get to know how the guarantee process works.

Get more information on the guarantee here.