Guarantee process for headlights
With OSRAM LEDriving XENARC the exchange of the halogen headlights with a headlight, equipped with LED daytime running light, OSRAM xenon and signal lamps, is easily possible. Customize your Golf VI with a new, stylish look and whiter light in comparison to halogen lamps – completely ECE approved.
Here's how the guarantee works:
LEDriving XENARC headlights that fails to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.
To receive a replacement, please send the defective headlight in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.
Guarantee process for LED assemblies
Whether fog lights or daytime running lights - OSRAM offers many LED assemblies according to suit your taste and price range. LEDs are suitable for exterior lighting, as they are durable and vibration-resistant. Furthermore, they are very efficient and achieve a high brightness with low power consumption. Here's how the guaranteee for LED assemblies works
Here's how the guarantee works:
The LED daytime running lights and LED fog lights or brackets that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.
Guarantee process for LED accessories and inspection lights
While driving in the car or truck or taking a bicycle tour, the lighting accessories families by OSRAM offer mobile, energy efficient, and stylish lighting for your ride.
Here's how the guarantee works:
The LED accessories and LED ambient interior lighting products that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.
Guarantee process for LED retrofit lamps
OSRAM offers modern LED retrofit products for interior vehicle lighting. With completely new light effect, up to 80% less energy consumption, and whith up to five-year guarantee.
Here's how the guarantee works:
The LED retrofit interior lamps and accessories that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses listed in the list of countries.
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.
Unique guarantee for ULTRA LIFE headlight lamps
The ULTRA LIFE product families come with rock-solid guarentees for non-commercial usage. ULTRA LIFE halogen lamps convince with three years guarantee, plus an additional fourth year with online registration. XENARC ULTRA LIFE lamps provide a unique 10-years guarantee for end consumers with online registration.Warranty claim for ULTRA LIFE halogen headlamps without online registration.
Please check the link below for the detailed guarntee conditions.
If you did not register your Halogen ULTRA LIFE lamps online, use the step by step instructions to claim warrangy within three years after puchase. The instroction can be found on the linke below.
Guarantee process for XENARC ORIGINAL headlight lamps
Xenon lamps provide brighter light, a wider visibility and save both the driver's time and money in replacement and maintenance. For end-consumers OSRAM offers a four year warranty for XENARC ORIGINAL lamps. OEM products are excluded from the guarantee scheme.
Here's how the guarantee works:
OSRAM XENARC ORIGINAL headlamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to replacement bulbs that were purchased on the retail market and only to countries with customer service addresses listed in the list of countries.
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area. Your statutory rights to non-defective goods remain unaffected.
Guarantee process for Automotive Care and Equipment products
Wether at home or on the move: OSRAM offers versatile products to simplify the care, maintenance and equipment of your car for you. Easy to handle and to use, these products are the ideal companion on the road. Get to know how the guarantee process works.
